Privacy Policy

Effective Date: June 12, 2025

This Privacy Notice explains our practices, defines our users’ (“you” or “your”) privacy options, and describes how your information is collected and used by iClean Maids (“we,” “us,” “our,” or “iClean Maids”).

This Privacy Notice, along with our Cookie Policy and Terms of Service, governs your use of the iClean Maids website at https://icleanmaidsnyc.com (the “Site”), and any information we may access through third-party platforms such as Facebook, Instagram, LinkedIn, or other tools.

For the purposes of this Privacy Notice, we refer to all of these access points collectively as the iClean Maids system (the “System”).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Request a quote or book a cleaning

  • Submit a contact form

  • Leave a review or rating

  • Interact with us through SMS, email, or social media

This information may include your name, email address, phone number, residential or business address, details about your requested services, and ratings or testimonials you submit. We may also collect metadata (e.g., IP address, device/browser info) and usage data if you interact with our Site.

We do not knowingly collect sensitive personal information unless explicitly provided with consent.

2. How We Use Your Information

We use your personal information to:

  • Process bookings and deliver services

  • Communicate regarding appointments, changes, or confirmations

  • Collect reviews or ratings to improve service quality

  • Send updates, offers, or marketing communications (with opt-out options)

  • Maintain internal records such as calendars, service logs, or team scheduling

We may use your data for additional purposes with your express consent at the time of collection.

3. Sharing of Information

We do not sell personal information.

We may share information in the following circumstances:

Business Transfers: If our business or assets are transferred in whole or in part (e.g., merger, acquisition), your information may be part of the transferred assets.

Service Providers: We may share data with third parties performing services on our behalf, such as contractors, scheduling tools, payment processors, or communication platforms.

Legal Obligations: We may disclose your data if required by law, regulation, subpoena, or legal process, or to protect the safety, rights, or integrity of our company or customers.

With Your Consent: We will obtain your permission before using or sharing information for purposes not described in this policy.

4. Text Messaging Terms (SMS)

By submitting your mobile number to iClean Maids, you consent to receive SMS or MMS messages related to scheduling, confirmations, reminders, updates, or limited marketing.

  • Message Frequency: Varies depending on services requested and communication preferences.

  • Opt-Out: You may opt out at any time by replying STOP. For support, reply HELP.

  • Message & Data Rates: Standard message and data rates may apply. Contact your carrier for details.

  • Carrier Disclaimer: Wireless carriers are not responsible for delayed or undelivered messages.

You may also contact us directly to opt out of all marketing communications.

5. Cookies and Tracking Technologies

While we do not currently use cookies, pixels, or other tracking tools, we reserve the right to implement such technology in the future to support website functionality, analytics, or marketing.

When implemented, users will be notified and provided options to manage their cookie preferences.

6. Ratings, Reviews, and Testimonials

If you provide a review, rating, or testimonial on our platform or via third-party services, you grant us permission to use your submission for promotional purposes. We may display your first name and general location with the review unless you request anonymity. You may request that a testimonial be removed at any time.

7. Third-Party Links and Integrations

Our Site may link to or integrate with third-party platforms, such as Acuity Scheduling or payment processors. We are not responsible for the privacy practices of these services and recommend reviewing their privacy notices before submitting your information.

8. Children's Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect or store personal data from anyone under the age of 18. If we learn we have unintentionally collected such data, we will promptly delete it.

9. Data Security

We take reasonable administrative, physical, and technical measures to protect your information. However, no method of online transmission or storage is completely secure. By using our services, you acknowledge and accept this risk. We are not liable for unauthorized access beyond our control.

10. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. This includes maintaining records for legitimate business purposes, dispute resolution, and regulatory compliance.

11. Your Rights and Choices

You have the right to:

  • Access or update your personal information

  • Withdraw consent for communications

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing or promotional SMS/email at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

12. International Users

Our services are based in the United States. If you access our Site from outside the U.S., you acknowledge that your data will be processed in and subject to U.S. laws, which may differ from those in your jurisdiction.

13. Changes to This Privacy Notice

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our Site or services indicates your acceptance of the modified policy.

14. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

iClean Maids
info@icleanmaidsnyc.com